Terms of Use & Privacy

Terms & Conditions

PORTABLE TOILET SERVICE AGREEMENT

This Portable Toilet Service Agreement (the “Agreement”) is entered into by and between Happy Clean, operating under the domain www.happycleantoilets.com ("Company"), and the customer ("Customer") requesting portable restroom rental and sanitation services ("Services"). This Agreement governs the rental, delivery, servicing, and pickup of portable toilets and related equipment ("Equipment").

This Agreement is effective as of february 1st 2024 and supersedes all prior service terms.

The Company may update this Agreement periodically. Updates shall apply to future service orders placed after the effective date of any revision.

AGREEMENT ACCEPTANCE

By placing an order, receiving Equipment, or accepting Services, the Customer acknowledges and agrees to all terms herein, including all fees, surcharges, and enforcement provisions. This Agreement, together with service confirmations, invoices, or quotes issued by the Company, represents the full agreement. If the Customer is not the property owner, they confirm having authority to contract for Services at the service location.

ORDERING PROCESS

Orders may be placed via phone, SMS, or at www.happycleantoilets.com. All orders are subject to availability. The Company reserves the right to coordinate delivery and servicing through authorized independent contractors ("Service Providers").

PAYMENT TERMS

All rentals must be paid in full before delivery. No refunds or changes are permitted once the service is dispatched or completed. Invoices are due within 7 calendar days.

A 2% monthly late fee (24% APR) will apply to overdue balances. If an invoice remains unpaid for more than 10 days:

All discounts or promotional pricing will be revoked.

Standard rates will apply retroactively.

A $500 administrative fee will be added to cover collection and legal preparation.

The card on file may be charged without further notice.

DELIVERY, SERVICE & PICKUP

Delivery and service times are not guaranteed and may be affected by traffic, access, or weather.

The Customer must provide clear access to the service location.

A dry run fee of up to $100 will apply if delivery or service cannot be completed due to access issues (e.g., locked gates, blocked driveways), depending on the delivery location. (e.g., locked gates, blocked driveways).

A $20/day fee applies for each day a toilet remains on-site past the agreed rental period.

Same-day pickup requests must be made before 12:00 PM and are subject to availability.

SERVICE FREQUENCY

The standard rental includes one (1) cleaning per week. Additional cleanings must be arranged in advance and may incur extra charges.

SITE CONDITIONS

Portable toilets must be placed on flat, accessible ground. Units may not be moved by the Customer without Company approval. Any damage or tipping caused by unauthorized relocation will be the Customer’s responsibility.

PERMITS

Customer is responsible for obtaining any permits required for placing units on public property or right-of-way.

EQUIPMENT AVAILABILITY

If a specific unit is unavailable, a comparable or upgraded unit may be substituted at no additional cost. Rentals are based on service type and not on specific unit models.

DAMAGE, LOSS OR CONTAMINATION

The Customer is liable for damages, theft, or loss of Equipment.

Excessive contamination or misuse (e.g., graffiti, sharp objects, hazardous waste) will incur cleaning or replacement fees up to $750.

If a unit is tipped and requires replacement or major cleaning, a $300 service fee will apply.

PROHIBITED USES

The following are strictly prohibited inside portable toilets:

Hazardous materials or chemicals

Construction debris

Tools or flammable items

Non-human waste of any kind

Violations may result in service refusal and a minimum fee of $150.

FIRST-TIME CUSTOMERS

A refundable deposit of $300 may be required for first-time customers.

EXTRA CHARGES

Extra cleaning: $75 per visit

Damage or graffiti: up to $750

Unit relocation on-site: $75

Emergency same-day delivery/service: $100 (subject to availability)

Replacement of unit due to tipping/vandalism/robbery: $500 - $1200

INVOICING & SURCHARGES

Final invoices may take up to 30 days. The Customer agrees to automatic charging of the card on file for outstanding balances.

LONG-TERM RENTALS

Rental periods may range from 1 day to extended durations of up to 28 days. A standard 28-day rental period includes:

Week 1: Delivery of a freshly cleaned unit

Weeks 2 and 3: One cleaning per week

Week 4: Final pickup

For long-term rentals, the rental period officially ends on Day 27, with Day 28 designated as either the pickup day or the first day of a renewed rental cycle, depending on customer intent.

Unless the Customer requests a pickup at least 24 hours before the end of the rental period, the rental will be automatically renewed, and payment for the new period will be charged on Day 28 using the payment method on file.

INDEMNITY

Customer shall indemnify and hold harmless the Company and its agents from any claims or damages resulting from:

Misuse or unauthorized relocation of units

Injuries or incidents occurring near the unit

Customer’s failure to maintain site safety and access

Any violation of this Agreement

CANCELLATION & REFUND POLICY

24+ hours before dispatch: Full refund minus $75 admin fee

After dispatch but before delivery: Refund minus transport + $75 admin fee

No refund after delivery

Processing fees (3.5%) are non-refundable

Disputes without prior notice may incur an additional $15 handling fee

PAYMENT ENFORCEMENT

In case of non-payment or unresolved dispute:

The Company may remove all units from the site

Services may be suspended immediately

Collection efforts and legal action may be initiated

A $500 administrative fee will be added for collection efforts

DISPUTE RESOLUTION

Any concerns must be raised within 5–7 business days. Chargebacks initiated without prior contact will void all discounts and authorize escalation to collection.

JOINT LIABILITY

If the service location is owned or managed by a third party, the individual or entity placing the order shall remain jointly and severally liable with the property owner for all obligations under this Agreement, including payment and damages.

AUTOMATIC PAYMENT AUTHORIZATION

By providing a payment method, the Customer authorizes the Company to charge any outstanding balances, recurring rental fees, surcharges, or renewal charges automatically without further notice, including for auto-renewals unless a cancellation is received 24 hours prior.

PHOTO EVIDENCE

The Company may take photos of the equipment on-site for documentation, delivery confirmation, and dispute resolution. Such photos may serve as evidence in case of damage claims, access issues, or service refusals.

LIMITATION OF LIABILITY

The Company shall not be held liable for indirect, incidental, or consequential damages arising from service delays, missed cleanings, or access restrictions. Liability for any proven claim shall not exceed the total amount paid by the Customer for the affected rental period.

ACCESS & INSPECTION RIGHTS

The Company reserves the right to inspect, clean, or retrieve its equipment at any time during the rental term. If access is denied or obstructed, the Customer shall bear all associated costs, including dry run fees and rescheduling charges.

OPERATIONAL INTERFERENCE

Any action by the Customer that damages the reputation of the Company or interferes with its relationships with vendors, transfer stations, or subcontractors may result in immediate service termination and a $500 penalty.

By placing an order, authorizing payment, or accepting delivery, the Customer agrees to these terms and conditions. All communications confirming services via phone, SMS, or email are binding.

Privacy Policy

Welcome to Happy Clean! We are committed to protecting your privacy in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA). This policy outlines how we collect, use, and protect your personal information when you visit our site or use our services.

PERSONALLY IDENTIFIABLE INFORMATION (PII)

PII includes any information that can identify, contact, or locate an individual. This may include, but is not limited to, your name, address, phone number, email address, and payment information. PII does not include anonymized or aggregated data.

ADDITIONAL INFORMATION

For our registered customers, we may collect additional details such as business information and preferences related to our services.

HOW WE COLLECT YOUR INFORMATION

We collect information directly from you when you interact with our site, request services, or communicate with us.

THIRD-PARTY COLLECTION

Third-party service providers, such as payment processors and delivery services, may also collect information on our behalf. We ensure that these providers adhere to privacy standards.

HOW WE USE YOUR INFORMATION

Service Provision

We use your information to provide and enhance our services, process transactions, and communicate relevant updates or special offers.

Personalization

Your information helps us customize your experience on our site and ensure that we meet your needs effectively.

Communication

We may reach out to you via phone, SMS, or email to provide updates related to our services, inform you about special promotions, or address any inquiries you may have. Our communications aim to enhance your experience with Happy Clean and ensure you stay informed about relevant offers and service information.

YOUR PRIVACY RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

Right to Know

You have the right to request information about the personal data we have collected, used, and shared over the past 12 months.

Right to Delete

You can request that we delete your personal data, subject to certain exceptions.

Right to Opt-Out of Sale

You have the right to opt-out of the sale of your personal data. Please note that Happy Clean does not sell personal data, but we will respect your preferences.

Right to Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA.

To exercise your rights, please contact us at support@happycleantoilets.com

HOW WE PROTECT YOUR INFORMATION

We implement robust security measures to protect your information, including encryption protocols for sensitive data and restricted access to authorized personnel.

ONGOING ASSESSMENT

We regularly review and update our security practices to safeguard your information. While we strive for the highest security standards, no system is completely infallible.

COOKIES USAGE

We use cookies to improve your experience and analyze site usage. You can manage cookie preferences through your browser settings, but disabling cookies may affect site functionality.

TRACKING INFORMATION

We collect IP addresses and browser types to monitor site performance and enhance user experience.

THIRD-PARTY VENDORS

We may share your information with third-party vendors involved in service delivery, such as payment processors. Our privacy policy does not cover their practices, and we recommend reviewing their privacy policies.

AGGREGATED DATA

We may share aggregated, non-personally identifiable data with partners for analysis and business purposes.

CCPA

Under the CCPA, you can opt-out of the sale of your personal data. Although Happy Clean does not engage in the sale of personal data, we respect your choices and will provide a mechanism for opting out if applicable.

UPDATING OR DELETING YOUR INFORMATION

To update or correct your personal information, please email us at support@happycleantoilets.com.

DELETION REQUESTS

You may request the deletion or deactivation of your personal data by contacting us. We may retain certain information as required by law or for business purposes, but deactivated data will not be used or disclosed further.

MOBILE APPLICATION – GEOLOCATION FOR DRIVERS

Our mobile application collects geolocation data to optimize routes and ensure service efficiency. This data is used internally and in compliance with California privacy laws. We are committed to protecting your location data and using it responsibly to improve service quality.

POLICY CHANGES

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates may be communicated directly to you.

CONTACT FOR CHANGES:

For any questions or concerns regarding this policy or to exercise your rights, please contact us at support@happycleantoilets.com.

This structured version addresses the requirements of both California and federal privacy laws, ensuring clarity and compliance.